Frequently Asked Questions

What is FabaTV?

FabaTv is your virtual classroom where you can learn from top instructors from around the world covering all topics related to Face and Body art including Glamour and Airbrush make up, Special effects, face painting, body art, marketing, UV/Neon art work and so  much more! Classes can be viewed 24/7 from any computer with a high-speed internet connection without requiring software downloads. You can choose to subscribe monthly or annually (savings of $170)  to and receive 24/7 access to unlimited learning, live monthly classes, video bios, tips and tricks and so much more! 

If you aren’t ready to commit to a subscription, you can also purchase individual classes in DVD format too! We are so sure you will love FabaTV that we offer a easy cancellation policy with no strings attached* (please visit our policies section)

Troubleshooting Playback

If you are experiencing trouble playing FABAtv class videos on your desktop or mobile device, please follow these steps to troubleshoot and remedy the situation.

If you have: no picture, the video does not load, no sound. Please try these following steps.

    1. Change the Web Address to http instead of https
  1. With our latest video update, we can only serve videos to http:// connections.
  2. If your browser displays 'https://' in the www.fabatv.com URL, please change it to 'http://'.
  3. The correct web address is 'http://www.fabatv.com/'.

    2. Clear your Browsers cache and cookies data
  1. Go to your browser settings
  2. Clear the Cache and Cookies data
    For help on clearing your browser cache and cookie data, please visit 'How to Clear your Cache'.
  3. Refresh http://www.fabatv.com and confirm video now works

    3. Update your Flash Player
  1. Go to get.adobe.com/flashplayer
  2. Download & Run the latest Adobe Flash Player
  3. Install
  4. Confirm video now works.


Have the latest flash player installed on your system? -OR-
Video playback is choppy, video loads and then stops, audio is not synced with video.

  1. Unplug your Modem and Router(if applicable) for over 60 seconds(1 minute).
  2. Plug the modem back in first and wait 15 seconds.
  3. Plug the router back in (if applicable).
  4. Reload http://www.fabatv.com and confirm the front page video can play.


If you have tried the steps above and are still experiencing issues on your desktop computer, please try the following. Sometimes anti-virus/anti-malware type of programs can block legitimate websites from downloading information to your computer.

  1. Disable any website blockers or anti-virus protection for the moment.(Remember to enable it again once finished!)
  2. Refresh http://www.FABAtv.com and try to watch a class.
  3. If you are now able to watch a class, you will need to add http://www.fabatv.com or fabatv.com as an exception in your anti-virus/anti-malware/security program.

Mobile Troubleshooting

Please try Steps 1 and 2 above first before trying a new browser.

puffin mobile browser

If you are having playback issues (video or sound) and have the latest updates for your handheld device, try a different browser. We recommend Google Chrome, Mozilla Firefox and (for mobile flash support) Puffin Browser. Download Puffin Mobile Browser, available for Android or Apple.

Puffin Browser for ApplePuffin Browser for Android

How do I activate my gift subscription?

If you received an email that someone purchased a gift subscription for you it is very easy to set up your account. Go to our subscription page https://www.fabatv.com/page/subscriptions and choose either Half Year subscription or Annual subscription. Fill out the account information and once you get to the payment page copy and paste the gift card code from your email into the box and then press submit. Once you have completed set up you should be able to log in immediately and start enjoying FABAtv classes.

How does a gift subscription work?

When you purchase a gift subscription the receiver will receive an email explaining that someone loved them and purchased them a gift subscription to FABAtv. The email will also include instructions on how to activate their account and begin watching classes. 

 

How do I cancel my susbcription?

Cancelling your subscription is easy and painless. In order to cancel your subscription please email us at cancelmysubscription@fabatv.com with your name and account email address. Blank emails or incomplete emails will not be acknowledged. Please allow 10 days for cancellation request.

If you cancel your own payment profile via Paypal you automatically forfeit any remaining time left on your subscription and access will be disabled. In order to properly disable accounts and allow remaining time on your subscription after cancellation, we  have to manually adjust the system. If you cancel your profile without notice we cannot manually re activate your account. Thank you for supporting FABAtv.

 

Can I download Classes?

No, FabaTv  instead allows you to view classes online from any high-speed internet connection.  If you would like a DVD hard copy of the class they are available for purchase on the FabaTV and Silly Farm site.

Is this a secure site for ordering?

Yes. When entering your credit card information to make a purchase, your credit data is secured using PayPal ProVeriSign Secured transaction process. You do NOT need a Paypal account to subscribe to FabaTV. PayPal Pro is one of the most trusted providers of online payment processing on the Internet. Please note that your full credit card number is never stored on our servers.

What credit cards do you accept?

We accept the following major credit cards: VISA, MasterCard, Discover and American Express and Paypal.

How can I change my email address or password?

To change your email address, just click on the "My Account" link at the top right of every page, log into your account, and enter your updated information.  Don't forget to save your changes. 

How can I change the credit card I use for purchases?

To change your credit card, just click on the "My Account" link at the top right of every page, log into your account, and update your billing information. If you have any problems updating please contact Customer Service.


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